Dear Valued Customers

We are committed to providing the best shipping and delivery services to ensure that your products reach you safely, in excellent condition,
and on time, while offering you a convenient and reliable shopping experience.

First: Order Preparation

• Orders are reviewed and prepared within 24 to 48 business hours from the date of order confirmation or successful payment completion.
• Our team will contact the customer to confirm delivery details and arrange a suitable delivery schedule.

Second: Delivery Time

• Delivery within Cairo & Giza: 1 to 5 business days.
• Delivery to other governorates: 3 to 12 business days.
• Delivery times may vary for remote areas or during promotional periods and official holidays.

Third: Shipping Fees

Shipping fees are calculated based on:

• Delivery governorate or area
• Product size and weight
• Type of appliance and transportation requirements

Customers will be informed of the shipping cost clearly before confirming the order.

Fourth: Receiving & Inspecting Products

Customers are kindly requested to:

• Check the condition of the external packaging before receiving the order.
• Inspect the product and ensure it matches the order details.
• In case of any visible damage or missing items, please inform the delivery representative or customer service immediately before signing the delivery receipt.

Fifth: Re-Delivery Policy

In cases where delivery cannot be completed due to:

• Customer absence
• Incorrect address information
• Not answering the phone

The company reserves the right to reschedule the delivery, and additional shipping fees may apply.

Sixth: Customer Service

For any inquiries regarding shipping, orders, or delivery schedules, please contact our customer service team, and we will respond as quickly as possible.

Thank you for your trust in us.